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The purpose of our hospitality solutions is to seek and identify measures that can be used in hospitality industry for purposes of assessing and evaluating customer satisfaction and customer service effectiveness.
The results from our innovative solution will enable hotel owners, managers and decision makers to identify best practices in customer service design, to ensure maximum customer value. In so doing, decision makers may further improve services to customers and gain competitive advantage.
ProffyMaxiMedia's hospitality management solutions will evaluate service quality in terms of understanding how to measure, continuously deliver, meet and exceed customer expectations. This solution will be of value to the hospitality industry as impediments to service quality will be highlighted and recommendations made to mitigate such issues.
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